Privacy policy

Last Updated: May 29, 2026
This Privacy Policy describes how Rustic Warehouse Norfolk Limited (trading as Wold & Ware, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.woldandware.co.uk (the "Site").
Our platform is hosted by Shopify, and all personal data processing is handled in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Personal Information We Collect
When you interact with our Site, we collect certain categories of personal data necessary to fulfill your orders and maintain a secure browsing environment:
  • Contact Information: Your full name, billing address, shipping address, telephone number, and email address.
  • Financial Data: Payment card details and transaction information processed securely through our encrypted checkout network.
  • Device & Usage Metrics: Your IP address, browser type, network connection parameters, and data regarding how you navigate our storefront, collected via secure cookies.
2. How We Use Your Personal Information
We utilize your personal data for legitimate business operations and legal contracts, including:
  • Order Fulfillment: Processing your transactions, managing inventory, issuing invoices, and facilitating deliveries, returns, or refunds.
  • Customer Care: Providing responsive support channels and updates regarding outstanding shipments.
  • Security & Risk Evaluation: Screening transactions for potential automated fraud, malicious activity, or unauthorized access to protect our consumers.
3. How We Disclose Personal Information
We do not sell your personal data. To provide our retail services, we share necessary details exclusively with data processors who maintain strict privacy agreements:
  • Platform Hosting: Shopify, which provides our secure e-commerce engine.
  • Logistics & Delivery Networks: Third-party postal couriers and delivery networks strictly to package, route, and deliver your purchased items directly to your address.
  • Payment Gateways: Integrated banking networks used to securely validate and settle checkout transactions.
4. Your UK GDPR Rights
As a resident of the United Kingdom, you possess explicit rights regarding your personal data:
  • The right to access the personal information we hold about you.
  • The right to request that your data be corrected, updated, or completely erased from our active databases.
  • The right to restrict or object to certain data processing activities.
To exercise any of these statutory consumer rights, please contact our Data Protection Officer directly at hello@woldandware.co.uk.
5. Contact & Corporate Information
For any questions regarding our privacy practices or data processing, please reach out to us:
  • Legal Owner: Rustic Warehouse Norfolk Limited
  • Company Number: 09835886
  • Data Support Email: hello@woldandware.co.uk
  • Physical Base: 73a Feltwell Road, Southery, Downham Market, Norfolk, PE38 0NS, United Kingdom