Shipping policy
Thank you for shopping with Wold & Ware. We offer a curated collection of home, garden, wellbeing, and lifestyle products delivered safely across the United Kingdom.
This website is owned and operated by Rustic Warehouse Norfolk Limited, and all shipments are managed directly from our operational networks in accordance with standard UK consumer retail guidelines.
1. UK Delivery Coverage
We currently offer domestic delivery services exclusively to physical addresses within the United Kingdom. We do not provide international shipping to overseas destinations outside of the UK at this time.
We currently offer domestic delivery services exclusively to physical addresses within the United Kingdom. We do not provide international shipping to overseas destinations outside of the UK at this time.
2. Shipping Costs & Transparency
We believe in full financial transparency. Shipping costs are calculated clearly at checkout before your final purchase confirmation.
We believe in full financial transparency. Shipping costs are calculated clearly at checkout before your final purchase confirmation.
- Standard UK Shipping (Home Décor & Lifestyle): £4.99 Delivery
- Heavy / Oversized Items (Furniture, Mirrors & Garden): £19.99 Delivery
- No Hidden Fees: The price calculated inside your shopping cart is final. No surprise transport surcharges or hidden courier processing fees will ever be applied upon arrival.
3. Processing & Handling Times
- Handling Time: All orders are processed, checked, and securely packed within 1 to 3 business days (Monday to Friday, excluding UK bank holidays).
- Order Cut-off Time: Our daily order cut-off time is 14:00 GMT. Orders placed after this time or over the weekend will begin processing on the following business day.
4. Transit Times & Delivery Estimates
Once your package leaves our fulfillment network, estimated domestic carrier transit times are as follows:
Once your package leaves our fulfillment network, estimated domestic carrier transit times are as follows:
- Standard Home Décor & Lifestyle Products: 5 to 10 business days.
- Furniture, Mirrors & Oversized Garden Items: 5 to 10 business days.
Please note: Transit timelines are calculated using working business days and are estimates provided by our delivery partners. Deliveries may occasionally be affected by external courier backlogs or adverse weather conditions.
5. Consolidated Shipments
To ensure the fastest possible delivery window for your order, items featuring differing physical dimensions (such as a large piece of furniture combined with a small decor accessory) may occasionally be dispatched in separate packages from our logistics network at no extra cost to you.
To ensure the fastest possible delivery window for your order, items featuring differing physical dimensions (such as a large piece of furniture combined with a small decor accessory) may occasionally be dispatched in separate packages from our logistics network at no extra cost to you.
6. Order Tracking
Once your consignment has been successfully handed over to our couriers, you will receive an automated shipping confirmation email containing your trackable courier ID and a link to trace its journey.
Once your consignment has been successfully handed over to our couriers, you will receive an automated shipping confirmation email containing your trackable courier ID and a link to trace its journey.
7. Damaged, Missing, or Delayed Orders
In full compliance with the United Kingdom Consumer Rights Act 2015, Wold & Ware retains complete responsibility for your items until they are successfully delivered to your door. If your order arrives damaged, incomplete, or fails to arrive within our estimated window, please contact our support team immediately at hello@woldandware.co.uk.
In full compliance with the United Kingdom Consumer Rights Act 2015, Wold & Ware retains complete responsibility for your items until they are successfully delivered to your door. If your order arrives damaged, incomplete, or fails to arrive within our estimated window, please contact our support team immediately at hello@woldandware.co.uk.
8. Delivery Address Accuracy
Please ensure all delivery parameters are entered correctly at checkout. We cannot be held liable for delivery failures resulting from unverified or incorrect postcodes provided during the transaction process.
Please ensure all delivery parameters are entered correctly at checkout. We cannot be held liable for delivery failures resulting from unverified or incorrect postcodes provided during the transaction process.